Shipping Policy

Effective Date: 01.09.2025
Last Updated: 01.10.2025

 

At Pixel World, we aim to provide fast, reliable, and convenient shipping for all your custom printed products. Please read our Shipping Policy carefully before placing an order.

1. Shipping Areas

• We only ship within Australia by default.
  
  
• International shipping is not available unless explicitly offered at checkout for specific products.
  
  

2. Shipping Methods

• Pixel World reserves full discretion in choosing the courier or delivery service for all orders.
  
  
• We may use services such as Australia Post, Sendle, or other reputable local courier partners.
  
  
• For orders that qualify for free shipping, Pixel World determines the delivery method. Customers cannot request a specific courier for free delivery orders.
  
  

3. Shipping Costs

• Shipping costs are displayed at checkout.
  
  
• Many of our products include free standard shipping, subject to the terms above.
  
  
• Any additional shipping options, such as express delivery, may incur extra charges.
  
  

4. Delivery Times

• Delivery times are estimates only and may vary due to factors outside our control, including courier delays, weather, or regional restrictions.
  
  
• Pixel World is not responsible for delays caused by third-party delivery services.
  
  

5. Risk and Liability

• Once your order is dispatched, the risk of loss or damage passes to the customer.
  
  
• Pixel World does not accept liability for:
  
  
  • Damages, loss, or delays caused by the courier
    
    
  • Items lost during transit
    
    
  • Incorrect delivery due to customer-provided information
    
    

6. Tracking Your Order

• Where possible, a tracking number will be provided to your email once the order is shipped.
  
  
• Tracking allows you to monitor your parcel via the courier’s website.
  
  

7. Damaged or Lost Items

• If your parcel arrives damaged, please report it immediately to the courier.
  
  
• Pixel World may assist in raising a claim, but we cannot guarantee compensation, as responsibility lies with the courier once the package is dispatched.
  
  

8. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us at:

Pixel World
📧 Email: hello@pixelworld.com.au
🌐 Website: www.pixelworld.com.au