Privacy Policy
Effective Date: 01.09.2025
Last Updated: 01.10.2025
Pixel World (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website pixelworld.com.au, place an order, or interact with us in any way.
1. Information We Collect
We may collect the following types of personal information:
- Name, contact details (email address, phone number, address)
- Payment and billing details (processed securely through third-party gateways)
- Uploaded files, photos, and custom designs provided for printing
- Technical information such as IP address, browser type, and usage data
We only collect personal information that is reasonably necessary for us to operate our business, fulfill your orders, and provide you with our services.
2. How We Collect Information
We collect information through:
- Direct submissions via our website forms and order pages
- Uploaded content such as designs, photos, or artwork for printing
- Cookies and analytics tools (such as Google Analytics) to improve user experience
- Communication via email, social media, or phone
Please note that if you upload personal photos or designs, you are responsible for ensuring that you have the rights to use and reproduce that material.
3. Use of Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To personalise and improve our services
- To communicate with you about your orders, updates, or promotions
- To comply with legal obligations
4. Sharing and Disclosure
We may share limited information with third-party service providers who help us operate our business, including:
- Hosting and website platforms such as WordPress and Hostinger
- Design tools such as Canva used to prepare artwork for printing
- Printing and fulfilment partners, which may include providers like Officeworks and other Australian print facilities
- Payment processors and delivery companies
These third parties are governed by their own privacy and security policies. While we carefully select our service partners, Pixel World is not responsible for any breach, data loss, or unauthorised access that occurs on a third-party platform or system outside of our control.
5. Uploaded Photos and Custom Designs
When you upload a photo, artwork, or design:
- Files are used solely for the purpose of fulfilling your printing order.
- Files may be stored temporarily on secure servers or third-party tools we use for design or printing purposes.
- We do not sell, share, or repurpose your uploaded content for any other reason.
- Once orders are completed, your files are routinely deleted from our internal systems.
We take reasonable measures to protect uploaded materials, but as digital data can traverse multiple systems, we cannot guarantee absolute security once files are transferred to external platforms (e.g., Canva, Officeworks, or host servers).
6. Data Security
We take all reasonable precautions to protect your personal data from misuse, interference, loss, unauthorised access, or disclosure.
Our website uses SSL encryption and secure hosting. Access to customer data is restricted to authorised personnel only.
7. Data Retention
We retain your personal data only as long as necessary for business, legal, or regulatory purposes. You can request that your data be deleted by contacting us using the details below.
8. Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to enhance your experience, analyse traffic, and improve performance.
You can disable cookies via your browser settings, but some site features may not function correctly without them.
9. Links to Other Websites
Our website may contain links to other websites (such as social media pages or design tools).
We are not responsible for the content or privacy practices of such third-party sites.
10. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications
To make a request, please contact us using the details below.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
Pixel World
📧 Email: hello@pixelworld.com.au
🌐 Website: www.pixelworld.com.au
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance.
The latest version will always be available on our website.
13. Limitation of Liability
While Pixel World implements appropriate safeguards and partners only with reputable third-party services, we cannot be held liable for data breaches, delays, or losses arising from third-party systems, service providers, or external platforms beyond our direct control.