Terms And Conditions

Effective Date: 01.09.2025
Last Updated: 01.10.2025

Welcome to Pixel World (“we”, “our”, or “us”). By using our website pixelworld.com.au, placing an order, or accessing our services, you agree to these Terms and Conditions. Please read them carefully.

1. General Information

Pixel World is an Australian-owned and operated small business providing custom printing services, including but not limited to T-shirts, caps, mugs, bottles, fridge magnets, bags, wall arts, and other personalised merchandise.

These Terms and Conditions govern your use of our website, products, and services. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

2. Eligibility

By using our website or placing an order, you represent that:

• You are at least 18 years old, or have obtained consent from a parent or guardian.
  
  
• You have the legal capacity to enter into binding contracts under Australian law.
  
  
• You will provide accurate, current, and complete information when using our website or placing orders.
  
  

3. Orders and Acceptance

1. All orders placed through our website are subject to acceptance by Pixel World.
   
   
2. Prices, product descriptions, and availability may change without notice.
   
   
3. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors, or unavailable stock.
   
   
4. Once your order is accepted, you will receive an email confirmation.
   
   

4. Pricing and Payment

1. All prices are in Australian Dollars (AUD) and include applicable GST unless stated otherwise.
   
   
2. Pixel World uses secure payment gateways and supports payments via credit/debit cards, PayPal, and other authorised methods.
   
   
3. Payment must be completed before orders are processed.
   
   
4. Pixel World reserves the right to correct any pricing errors and contact you if the price of your order changes due to error.
   
   

5. Custom Designs and Personalised Content

1. You may upload images, photos, or designs to be printed on products.
   
   
2. By uploading content, you represent and warrant that:
   
   
   • You own all rights to the material or have obtained all necessary permissions.
     
     
   • The content does not infringe on third-party intellectual property rights.
     
     
   • The content is not illegal, offensive, or inappropriate.
     
     
3. Pixel World is not responsible for any issues arising from uploaded content, including copyright infringement or misuse of third-party material.
   
   
4. Uploaded designs may be stored temporarily for order fulfillment purposes. Pixel World deletes such files after completion of orders unless legally required to retain them.
   
   

6. Third-Party Services

1. Pixel World uses third-party tools and services for website hosting, design, and printing, including but not limited to: WordPress, Hostinger, Canva, Officeworks, payment gateways, and delivery providers.
   
   
2. While we select reliable partners, Pixel World is not liable for any loss, data breach, or delays caused by third-party services.
   
   
3. By using our services, you acknowledge that some processes involve external platforms beyond our direct control.
   
   

7. Shipping and Delivery

1. Pixel World provides shipping services within Australia, with free shipping available for most products.
   
   
2. Delivery times are estimates and may vary due to factors beyond our control, including courier delays, natural events, or third-party provider issues.
   
   
3. We are not liable for late delivery, lost packages, or damage during transit.
   
   
4. Risk of loss or damage transfers to you upon dispatch of the products.
   
   

8. Returns, Refunds, and Cancellations

1. Due to the customised nature of our products, we generally do not accept returns or offer refunds unless the product is defective or damaged during shipping.
   
   
2. If a product is defective, please contact us within 7 days of receiving the item with proof of the defect.
   
   
3. Pixel World reserves the right to inspect defective products before approving any replacement or refund.
   
   
4. Orders cannot be cancelled once production has commenced.
   
   

9. Intellectual Property

1. All content on the Pixel World website, including text, graphics, logos, images, and software, is owned by Pixel World or its licensors and is protected by Australian and international copyright law.
   
   
2. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
   
   
3. Any custom designs you upload remain your property; however, Pixel World may retain copies solely for order fulfillment unless you request deletion.
   
   

10. User Conduct

By using our website or services, you agree not to:

• Use the website for unlawful purposes or in violation of applicable laws.
  
  
• Upload or transmit content that is unlawful, offensive, defamatory, or infringes third-party rights.
  
  
• Interfere with the operation or security of our website or third-party services.
  
  

11. Disclaimers and Limitation of Liability

1. Products are custom-made, and colours, sizes, and designs may vary slightly from images shown on the website.
   
   
2. Pixel World provides products and services “as is” and makes no warranties regarding third-party platforms, printing outcomes, or delivery timelines.
   
   
3. To the extent permitted by law, Pixel World and its affiliates are not liable for:
   
   
   • Indirect, incidental, or consequential damages
     
     
   • Losses arising from use of third-party tools (e.g., Canva, Officeworks, WordPress, Hostinger)
     
     
   • Errors in uploaded designs, customisation, or printing
     
     

12. Privacy

Our Privacy Policy governs how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.
Link: Pixel World Privacy Policy

13. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or use of our website shall be subject to the exclusive jurisdiction of the courts in Australia.

14. Changes to Terms

Pixel World may update these Terms and Conditions at any time. Changes take effect immediately upon posting to the website.
Your continued use of the website constitutes acceptance of the updated terms.

15. Contact Information

If you have questions or concerns regarding these Terms and Conditions, please contact:

Pixel World
📧 Email: hello@pixelworld.com.au
🌐 Website: www.pixelworld.com.au